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TERMS AND CONDITIONS OF SHIPMENT

Shipment information at the following address:

Orders placed on xmoody.com are delivered Monday to Friday from 9am to 5pm. Since each order is unique, shipping costs vary depending on size, weight and destination.

 

Time of shipment:

Delivery within 3– 5 working days for orders made from Monday to Friday by 17:00

Please note that our shipping times should only be used as a guide and are based on time at the time of shipment. Xmoody cannot take responsibility for delays in customs clearance or failure to pay, but we will try to minimize any delays.

 

Costs of shipping:

National (Italy): € 6

Zone 1: € 8 Zone 1: € 8

Zone 2: € 15 per day

Zone 3: A € 25 – B € 27 – C € 29 – D € 30 – E € 35

Depending on your location, we also offer a Flat Shipping rate for orders above the following thresholds: National (Italy) : € 100 - Zone 1 : € 100 – Zone 2 : € 150 – Zone 3 : € 300

 

Subdivision Zones:

ZONE 1: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Poland, Monk, United Kingdom, Czech Republic, San Marino, Slovakia, Slovenia, Spain, Hungary,

ZONE 2: Andorra, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, United States, Sweden,

ZONE 3:

To) Afghanistan, Armenia, Azerbaigian, Belarus, Bosnia-Herzegovina, Bulgaria, Cyprus, Ecuador, external smaller Islands of the United States, Kazakistan, Kirghizistan, Fruit salad, Moldova, Montenegro, Serbia, Tagikistan, Turkmenistan, Ukraine, Uzbekistan

B) Albania, Algeria, Saudi Arabia, Bahrein, Egypt, Ethiopia, Ghana, Gibilterra, Jordan, India, Israel, Kuwait, Lebanon, Libya, Morocco, Mauritania, Niger, Nigeria, Oman, Pakistan, Palestine, Qatar, Rwanda, Russia, Senegal, Syria, Sudan, Sudan of the South, Tunisia, Turkey, Yemen

C) Eel, Antardide, Bangladesh, Benin, Bhutan, Burma, Bolivia, Brunei, Burkina Faso, Kampuchea, Camerun, Canada, Green Head, Ciad, Slope, Citt, Colombia, Ivory Coast, Care, Dominica, United Arab Emirates, Eritrea, Gabon, Gambia, Georgia, Georgia of the South and islands southern Sandwich, Djibouti, Greenland, Guadalupa, Guam, Guinea-Bissau, Guyana, French Guyana, Hong Kong, Iran, Iraq, Island Bouvet, Island of Hand, Island of Christmas, Island Norfolk, Islands, Islands BES, Islands Cayman, Islands Cocos (Keeling), Islands Cook, Faer Oer, Islands Falkland, Islands Heard and McDonald, Islands Marianne Settentrionali, Islands Marshall, Islands Pitcairn, Islands Salomone, Islands British Virgo, Islands American Virgo, Jersey, Kenya, Liberia, Malawi, Malaysia, Bad, Martinique, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Nauru, Nepal, Niue, Porto Rico, Rep.Centrafricana, Rep. of Congo, Dominican Republic, Reunion, Western Sahara, Saint Kitts and Nevis, Sant'Elena, Ascension and Tristan from Cunha, Saint-Barth, Saint-Martin, Saint-Pierre and Miquelon, Samoa American, Seychelles, Sierre Leone, Sint Maarten, Somali Republic, Sri Lanka, South Africa, Svalbard and Jan Mayen, Taiwan, Tanzania, Earths southern and Antarctic French, British Territory of the Indian ocean, Thailand, East Timor, Togo, Tokelau, Trinidad and Tobago, Turks and Caicos, Tuvalu, Uganda, Venezuela, Wallis and Futuna, Zimbabwe

D) Iceland, Liechtenstein, Norway, Netherlands, Palau, Switzerland,

And) Angola, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Botswana, Brazil, Chile, Comore, Korea North, Korea South, Costa Rica, Cuba, El Salvador Salvador, Fiji, Philippines, Jamaica, Japan, Grenada, Guatemala, Guinea, Equatorial Guinea, Haiti, Honduras, Indonesia, Kiribati, Laos, Lesotho, Macao, Madagascar, Maldive, Mexico, Mozambique, Namibia, Nicaragua, New Caledonia, New Zealand, Panam, Papua New Guinea, Paraguay, Peru, Polinesia Francese, Saint Lucy, Saint Vincent and Grenadine, Samoa, Sao Tome and Prince, Singapore, Suriname, Swaziland, Tonga, Uruguay, Vanuatu, Vietnam, Zambia.

The total amount for Flat Shipping is calculated on the shipping mode at the lowest cost available for the items you have selected and traveling from farther away.

All delivery options relevant to the order and destination will be calculated automatically and displayed at checkout.

 

Tracking of Orders:

After placing an order, you will receive an email containing all the details of your purchase. You may be in touch if you need further information to verify your payment. Once your order is approved, xmoody will send it within 2 business days.

Depending on your location, delivery normally takes 3-7 working days from shipment. In the "Your Orders" section of your xmoody account you can view all updates with monitoring information and an estimated arrival date of your order.

For orders from different brands, please note that items may also arrive separately. Although we undertake to always deliver within the specified time, we are not responsible for delays due to customs clearance or payment approval failed

 

Cancellation of orders:

As your purchase will soon be ready for shipment, please contact Customer Service as soon as possible to cancel or make changes to your order. In case your order has been processed by xmoody, we offer a free refund service.

Further information on the cancellation and return of an order can be found in our "General conditions" point 8. Return right.

 

Personalized articles:

Given its nature and the fact that it is packaged exclusively for you, the shipping time may vary.On the product page, you will find more information about the specific timing. Custom products, although they require a longer execution time, the payment will be charged immediately after the order confirmation.

 

Destinations of consignment

Cost

Free Shipping

Shipping time

National

Italy

6€

order > 100 €

3 days

ZONE 1

Austria
Belgium
Denmark
France
Germany
Luxembourg
Poland
Monaco
United Kingdom
Czech Republic
San Marino
Slovakia
Slovenia
Spain
Hungary

8€

order > 100 €

3 days

ZONE 2

Andorra
Croatia
Estonia
Finland
Greece
Ireland
Latvia
Lithuania
Malta
Portugal
Romania
Stati Uniti
Sweden

15€

order > 150 €

5 days

ZONE 3 A

Afghanistan
Armenia
Azerbaigian
Belarus
Bosnia-Herzegovina
Bulgaria
Cyprus
Ecuador
Isole minori esterne degli Stati Uniti
Kazakistan
Kirghizistan
Macedonia
Moldova
Montenegro
Serbia
Tagikistan
Turkmenistan
Ukraine
Uzbekistan

25€

order > 300 €

5-7 days

ZONE 3 B

Albania
Algeria
Saudi Arabia
Bahrein
Egypt
Ethiopia
Ghana
Gibilterra
Jordan
India
Israel
Kuwait
Lebanon
Libya
Morocco
Mauritania
Niger
Nigeria
Oman
Pakistan
Palestina
Qatar
Ruanda
Russia
Senegal
Syria
Sudan
Sudan del Sud
Tunisia
Turkey
Yemen

27€

order > 300 €

5-7 days

ZONE 3 C

Anguilla
Antartide
Bangladesh
Benin
Bhutan
Birmania
Bolivia
Brunei
Burkina Faso
Burundi
Kampuchea
Camerun
Canada
Capo Verde
Ciad
China
Citt
Colombia
Ivory Coast
Cura
Dominica
United Arab Emirates
Eritrea
Gabon
Gambia
Georgia
Georgia del Sud e isole Sandwich meridionali
Djibouti
Groenlandia
Guadalupa
Guam
Guernsey
Guinea-Bissau
Guyana
French Guiana
Hong Kong
Iran
Iraq
Isola Bouvet
Isola di Man
Isola di Natale
Isola Norfolk
Isole
Isole BES
Isole Cayman
Isole Cocos (Keeling)
Isole Cook
Faer Oer
Isole Falkland
Isole Heard e McDonald
Isole Marianne Settentrionali
Isole Marshall
Isole Pitcairn
Isole Salomone
Isole Vergini britanniche
Isole Vergini americane
Jersey
Kenya
Liberia
Malawi
Malaysia
Mali
Martinique
Mauritius
Mayotte
Micronesia
Mongolia
Montserrat
Nauru
Nepal
Niue
Porto Rico
RD del Congo
Rep. Centrafricana
Rep. del Congo
Dominican Republic
Riunione
Western Sahara
Saint Kitts e Nevis
Sant'Elena, Ascensione e Tristan da Cunha
Saint-Barth
Saint-Martin
Saint-Pierre e Miquelon
Samoa Americane
Seychelles
Sierre Leone
Sint Maarten
Somali Republic
Sri Lanka
South Africa
Svalbard e Jan Mayen
Taiwan
Tanzania
Terre australi e antartiche francesi
Territorio britannico dell'oceano Indiano
Thailand
East Timor
Togo
Tokelau
Trinidad e Tobago
Turks e Caicos
Tuvalu
Uganda
Venezuela
Wallis e Futuna
Zimbabwe

29€

order > 300 €

5-7 days

ZONE 3 D

Iceland
Liechtenstein
Norway
Netherlands
Palau
Switzerland

30€

order > 300 €

5-7 days

ZONE 3 E

Angola
Antigua e Barbuda
Argentina
Aruba
Australia
Bahamas
Barbados
Belize
Bermuda
Botswana
Brazil
Chile
Comore
Korea, North
Korea, South
Costa Rica
Cuba
El Salvador
Figi
Philippines
Jamaica
Japan
Grenada
Guatemala
Guinea
Equatorial Guinea
Haiti
Honduras
Indonesia
Kiribati
Laos
Lesotho
Macao
Madagascar
Maldive
Mexico
Mozambique
Namibia
Nicaragua
Nuova Caledonia
New Zealand
Panam
Papua Nuova Guinea
Paraguay
Peru
Polinesia Francese
Santa Lucia
Saint Vincent e Grenadine
Samoa
Sao Tome e Principe
Singapore
Suriname
Swaziland
Tonga
Uruguay
Vanuatu
Vietnam
Zambia

35€

order > 300 €

5-7 days